Returning product - We are happy to help you.

Are you not satisfied with your purchase? Or is there something wrong? That's annoying. But we are going to do something about that, so we are happy to help you.

Return service from Het Landhuys.nl, you can count on this:

> 14 days to change your mind, after receipt of your package,

> After cancellation another 14 days to return your product,

> 'Therefore' we also accept as a valid reason,

> Would you prefer to exchange, no problem. We are happy to send you the new product,

> Furniture is collected at your home by appointment, you do not have to go out in the cold,

> Has your product been broken? That does not belong, of course! We exchange them for you within 48 hours, or when it suits you,

> You do not have to worry even after the 30-day cooling-off period . You have a 2 year warranty on most products . Here, too, we are here to help you.

Returning furniture, you can just stay home!

Do you want to return your purchased furniture (s)? Too bad, that it was not to your expectations. But do not worry, we pick up the furniture (s) at your home. That way you do not have to leave the door yourself. Below you can read the steps to pass on your return request to us.

1. Download here the return form and fill it in completely

2. Send a mail with the return form to info@hetlandhuys.nl with the request to return. Mention the working days that it suits you to pick up the furniture (s) by DHL. Note: This is only possible during the day on weekdays.

3. We book a pick-up order at DHL and the driver will provide the package with a return label. Note: Package should preferably be in the original packaging and neatly / firmly packed so that DHL can easily and quickly take it again.

4. Preferably pack the unused furniture again in its original packaging and otherwise pack it properly and firmly.

5. Print out your return form and put it in the box, so that we know when you unpack that it belongs to you.

Return home accessories

Do the home accessories not match in your interior? That, of course, is a shame. Did you know that you can exchange it? Have you already looked for an alternative. Whether you want to return home furniture or exchange it, we will arrange it for you and hear what your choice is. Read the steps below to return home accessories. ATTENTION: addresses differ per brand.

1. Download here the return form and fill it in completely

2. Send a mail with the return form to info@hetlandhuys.nl with the request to return.

3. Print out your return form and add it later in the box, so that we know that it belongs to you.

3. Pack your unused product (s) as best as possible, preferably in the original packaging. You must return it yourself via the post office to one of the address below (note brand):

Raven throw pillow return address

Raven Cushions

Keizerstraat 18
 
5211HG 's-Hertogenbosch

 

Terapy bean bags return address

Ergonomic Living

Hieroglyphs 26a

1046 AD AMSTERDAM

 

Return product

You have the right to cancel your order up to 14 days after receipt without giving any reason. You have 14 days after cancellation to return your product. You will then be credited with the full order amount including shipping costs. If you use your right of withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur.

If the product is damaged or the packaging is damaged more than necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged during a return.

Money Back

We pay you back with the same payment method with which you paid your order. We will then refund the full amount due including the shipping costs within 14 days (often earlier) after registration of your return, provided that the product has already been returned in good order. You also have the possibility to choose a Het Landhuys.nl voucher worth your purchase amount, please indicate this in your application.

Return costs

Only the costs for returning from your home to the webshop are for your own account. These costs for small packages (PostNL - home accessories) approximately € 6.95 per package, for the exact rates consult the website of your carrier.

For return of furniture, the return costs are different. Did you only receive a package or a pallet?

Package: The costs are € 15 per package. So you can calculate the quantity here based on how many packages you have received.

> Click here to pay the package return costs.

Pallet: This often involves a large number of furniture or a couch. Because the return and return shipment has been shipped on a pallet, the costs are higher. The costs per pallet are € 60.00.

> Click here to pay the pallet return costs.

To return exceptions:

- Furniture and / or home accessories specially made to order and / or adapted for you. The right of withdrawal therefore does not apply. The sale is final after successful payment.

- CastMagnolia chairs.

- Furniture specially ordered for you and / or adapted to your wishes. These products generally have a delivery time of 10-12 weeks.

Exchange product?

Do you want to exchange a product? Which can! You just have to return your purchased product (s) according to the regular way and order the product (s) that you would like to order in our webshop. Send an email in advance to info@hetlandhuys.nl, mention your order number. You do, however, bear the costs for returning the product yourself.

I have given a wrong delivery address!

Accidentally passed a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.

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